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Delivery Policy:

All design order files are sent to my account according to the date on the “Confirmation of Order.” An e-mail is often provided to remind the customer of the arrival of the design order to their particular area of the account. The date and time of the design order sent to the customer’s account region are both policies related to the modification and repayment. All design order files are sent to “My Account,” according to the date specified in the “Confirmation of order.” An e-mail is often provided to remind the customer of the arrival of the design order to their particular area of the account. The date and time of the design order sent to the customer’s account region are both policies related to the modification and repayment.
Within 5 to 7 days of your order, we will deliver all our personalized design orders via email. We promise RUSH DELIVERY to give you an additional 100 to get your first preview of the logo within 48 hours! Call us at the 24-hour Customer Support Centre for more assistance.

Late Delivery:

We believe in “On Time Delivery” but if, for any reason we fail to deliver the asked service on time, after at least three attempts to contact us, your refund will be processed once it is established through documentary evidence that the late delivery was the company’s fault.

Incompetent Delivery:

Once the work is delivered, customers are only entitled to claim a refund once they have exhausted all the options detailed as under;
* If it does not comply with project requirements (as requested/documented by the customer). We are committed to provide our customers with 100% satisfaction and offer unlimited revisions to ensure that the delivery is up to the mark.
* If we’re still not able to deliver what you asked for, refund will be processed with a mutual agreement on a set percentage (but only in the cases where the delivery is completely off the mark)